Patient Information
DUE TO STAFFING LIMITATIONS OUR OFFICE WILL REMAIN CLOSED TO SATURDAY VISITS UNTIL FURTHER NOTICE.
ATTENTION PARENTS
MEDLOCK PEDIATRICS AND THE AMERICAN ACADEMY OF PEDIATRICS WOULD LIKE TO STRESS THE IMPORTANCE OF KEEPING YOUR WELL CHILD VISITS. IT IS MOST IMPORTANT FOR CHILDREN AGE 2 AND UNDER AND THE 4 YEAR OLDS, TO COME TO THEIR VISITS AND RECEIVE THEIR CHILDHOOD IMMUNIZATIONS ON TIME.
WE UNDERSTAND THE NEED FOR SOCIAL DISTANCING, AND WE WANT EVERYONE TO PLEASE TAKE EVERY NECESSARY PERCAUTION. WE ARE NOW OFFERINCE CONTACTLESS CHECK IN PROCESS VIA PHREESIA ONLINE PREVIST REGISTRATIONS. YOU CAN CONTACT OUR OFFICE BY TEXT MESSAGE WHEN YOU ARRIVE AND BE NOTIFIED VIA TEXT MESSAGE WHEN THE NURSE IS READY FOR YOU.
THE EXAM ROOMS ARE BEING DIVIDED INTO SICK AND WELL AND WE HAVE PROVIDERS ASSIGNED ONLY TO WELL CHECK APPOINTMENTS.
WE ARE OFFERING TELEMEDICINE VISITS AS OF THE FIRST WEEK OF APRIL 2020.
Resources for Parents
Message to Parents: Children's Chief Medical Officer Dan Salinas, MD answers common questions from parents regarding flattening the curve and social distancing. Watch Video HERE
COVID-19 Hotline: You may refer parent questions or concerns about COVID-19 testing or symptoms to the new Children’s COVID-19 hotline, 404-785-7955 , between 7 a.m. and 7 p.m. daily. The hotline operators are Children’s employees that are specially trained to answer questions about COVID-19.
Pediatric Assessment Tool: Children’s has published their Pediatric Assessment Tool which parents can use to see if their child needs to self quarantine or needs services: www.choa.org/assessment
AFTER HOURS NURSE ADVICE LINES
AMERIGROUP - 1-800-600-4441
CARESOURCE - 1-855-202-0729
PEACHSTATE - 1-800-704-1484
WELLCARE - 1-800-919-8807
Please click the link below for Parental instructions for assessing flu symptoms.
Click here Flu Assessment for Parents
HOLIDAY / OFFICE CLOSED SCHEDULE
Independence Day - July 4, 2022 - OFFICE CLOSED
Labor Day - Monday, September 5, 2022 - OFFICE CLOSED
Thanksgiving - Thursday, November 24, 2022 - OFFICE CLOSED
If you need to send and email to our office, please sign up for our patient portal. Medlock Pediatrics can not accept patient information via email outside of the patient portal as this would violate HIPAA guidlines. Because we have had patient information sent to our emails we have had to discontinue use of the contact us link at the bottom of our website. You can find instructions on how to access the patient portal listed below. Thank you for your understanding
PATIENT PORTAL
In order to access the Patient Portal, you must verify information on your account. The information that will need to be verified is based on the information on file for the Guarantor assigned to each child. If you are listed as the guarantor for multiple children then your 'one account' will be able to access information for each of these children that you accept and verify information for. (You may not be required to do a verification for each child but, an invitation must be sent for each child in order for the link to be completed)
The information that will be requested to be verified is First Name, Last Name and Date of Birth (of the guarantor) and Zip Code. The system will only accept the 5 digit Zip code and not a 5+4 digit Zip Code.
The patient portal will allow you the ability to check information on past visits, download and s ecurely send medical records to another secure location, send messages to staff, update your account information, request prescriptions, check your current account balance and make a payment with out requiring information from your statement.
If you are having difficulty verifying your information Please call our office at 770-813-9775 for assistance.
FYI: each invitation link is only valid for 72 hours. If it has been more than 72 hours from the time that your invitation was sent to you please call our office to have the invitation resent.